We had a five star experience at the steakhouse inside the hotel. We have always enjoyed the beautiful rooms of this hotel. It was our fourth visit in the last four years.

My wife and I spent three nights at the Resorts World Casino in Monticello, NY. I have been unable to speak to anyone regarding this situation. I am requesting that the incident and casino personnel actions be investigated because I have gone to resort World since 2019 and never had an incidents. Mr Springstead instructed me to get my chips and cash out or I would be arrested for trespassing, So I did as instructed, humiliated. I found that odd because I was a victim and was being re traumatized by Resort staff. This was regardless of fault and without investigation. He informed me that World Resort Casino policy was to bar anyone involved in any incident at Resort World Catskill. I was allowed to play poker till 2:00 pm when Mr Springstead approached with more security staff and asked to speak to me. Soon after approached by security, who informed me I had been banned. On Friday 11/25/22, I returned to Resort’s poker room and I presented my players card. I played poker without incident for several hours. I awaited correspondence from Resort World Catskill and when I did not receive anything I returned on 11/19/22.

I was informed via telephone by Stan Springstead Security shift Manager that the individual in incident had been barred for life from resort for life and I could charged with trespassing If I returned to Resort World casino. I said no because I was not going testify due to distance from my home and my health. About 20 minutes into my drive back to NYC, I received a call from State Police on my cellphone inquiring If I wanted to press charges. I was escorted to garage and security requested a picture of my players card and I obliged them. I was escorted to cage and then my car and proceeded to leave casino property. Security personnel inquired if I wanted to press charges but I was anxious and I just wanted to change my chips that were in my pocket and leave casino. I alerted security, who reviewed casino video footage verifying the individual did indeed have a knife and brandished it towards me. The individual became very aggressive and pulled a knife on me near the bar with the big screen on the Casino floor. I had a disagreement with an individual over a slot machine. This incident occured 10/29/22 at 3:00 Pm on Resort World Catskill main casino area.

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